Orders & Payment

Ordering & Payment 

How can I check on the status of my order?

You can review your order status in the My Account section of the site.

How long will it take for my order to get to me?

Domestic - Canada

All orders can take 1 -3  days to be processed for shipment. Once shipped, packages will arrive within 4-7 business days.


Please allow 2-3 weeks for delivery on international packages.

Any Questions Regarding Orders:

Please Send us an email at: info@dianebeautysupply.ca

How will my order be shipped?

All Canadian orders and international orders will be shipped with Canada Post .

For more specific information, please visit our shipping pages.

Deliveries to PO Boxes or APO's/FPO’s are shipped by Canada Post and take up to 1-3 weeks for delivery.


What forms of payment are accepted?


Credit Cards:

Discover Card 
American Express

Money Orders (please contact a customer service rep to place an order)

E-Transfer: info@dianebeautysupply.ca


Why was my order cancelled?

You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.

You may have failed to respond in a timely fashion to an important email.  Generally, these emails relate to verifying your information or completing payment.

If you have any questions about your canceled order, please contact our Customer Service department with your name & invoice ID# at info@dianebeautysupply.ca 


I think I was charged twice - what should I do?


When an order is placed, our system will automatically authorize your card for the amount of your purchase. Sometimes, if there are any technical hiccups in the ordering process (i.e. you entered your billing address incorrectly and had to re-submit it), our system will authorize your card more than once. These authorizations are only “pending” charges and will not be debited from your account. Expect these “pending” charges to drop off your bill within 2-3 business days.


If you still see un-accounted charges on your credit card statement after 2-3 business days, please contact our Customer Service department at info@dianbeautysupply.ca

We regret but we are not responsible for printing, typographical or illustration errors. All promotional pricing is subject to change without notice. All products are subject to availability. Thank you



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